Frequently Asked Questions
Everything you need to know about bringing comfort and style to your home.
What is the typical shipping timeframe for MOVA-GLOBAL orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-10 business days depending on your location, and you will receive a tracking number via email as soon as your package departs our warehouse.
What is your return policy for home decor and furniture?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the item in its original packaging and condition for a full refund or exchange.
Are your products covered by a warranty?
Yes, all MOVA-GLOBAL home products come with a 1-year limited warranty that covers manufacturing defects and structural integrity under normal residential use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment options through Klarna and Afterpay for larger purchases.
How can I track my order status?
You can track your order by clicking the 'Order Tracking' link in our website footer or by using the link provided in your shipping confirmation email.
Do you offer international shipping?
MOVA-GLOBAL currently ships to over 20 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and package weight.